The response address is also called « Reply-To » because it is provided in the optional « Reply-To: » header.
It is recommended that you enter the email address of your customer service as a reply address. Indeed, for a good application of the authentication parameters, emails sent to the address of « Visible From: » will be received by Splio. To allow your contacts to engage in a discussion with your brand, it is therefore necessary for the responses to be sent to the appropriate department at your location.
From: <email@example.com> "MyBrand Newsletter"
Note how the domain is different in both lines.
If no response address is provided (Reply-to email address), then the response will be sent to the present address in the « From: » field (Sender email address).
The response address can be configured in each design:
The default response address (Reply-to email address) can be configured in the global settings of the Splio application. To do this, go to the "ADMIN" module and then to "Global Settings", change the "Email address of the default sender" parameter to define the address to use.