Many events may occur in your universe. Some are critical and should be brought up to your attention as quickly as possible: for instance, when your SMS credits are too low, or when a new user is created without your approval.
The Alert Center provides you with a way to setup your own alerts and get alerted 24/7 about such important events by email and SMS.
Warning: Note that the SMS channel will only be available when the email notification is active. Email alerts will provide more details on the issue.
Warning: Each SMS sent from the alert center will be deducted from your universe's balance. If you run out of SMS credits, the users will receive email notifications only.
Alert categories and events
The Alert Center contains a variety of events, each classified under a specific category.
User Events
User management alerts notify you when there is some unusual activity in your universe.
- Suspicious login: when a user connects from an unusual location
- Admin creation: a new user with an "admin" profile has been created
- User creation: a new user with a "user" profile has been created
- User login failure: a user has failed to log in too many times
- User login: a user has successfully connected to the universe
SCENARIO Events
Alerts based on the status of a campaign's sending.
- Automatic campaign not sent: an automatic campaign could not be sent.
- SMS campaign paused: a scheduled SMS campaign was paused and needs to be resumed manually.
Consumption Events
Alerts based on the universe's consumption.
- SMS credits: remaining SMS credits have reached a threshold.
Coupons Events
Alerts based on the supply level of coupons.
- Coupons stock: The stock level of a selected category (or all categories) of coupons dropped below the defined threshold.
- No more coupons: There are no more remaining coupons in the selected category (or all categories).
Create a new alert
To create a new alert:
- Go to ADMIN > Alerts
- Click on the button New alert, which will open the alert creation window
- Select a category (e.g. "Consumption")
- Select an event (e.g. "SMS Credits")
- You can then choose an operator and a value (e.g. "SMS Credits < 100")
- Go to the "Users" tab on the left, and activate the alert for the users you wish that receive the new alert, per channel. The channels will be available when the user has a contact value.
- You can also include non-user recipients. They will then receive the alert by email. To do so, go to the "External users" tab, and enter one email address per line.
- Click the Ok button to save.
Edit an existing alert
To edit an alert:
- Go to ADMIN > Alerts
- Identify the alert you want to edit in the list
- Click on the Edit button in the dropdown menu next to the alert, which will open the edition window
- You can now edit the alert (category, event, configuration, users)
- Once you're done editing, click on the Ok button
Delete an existing alert
To delete an alert:
- Go to ADMIN > Alerts
- Identify the alert you want to delete in the list
- Click on the Delete button in the drop-down menu next to the alert
- You will be asked to confirm your choice to delete the alert
SMS scheduling and alert
If the actual population at the time of sending using the SMS channel is larger than the original count by 10% or 100 recipients, whichever is greater, your campaign will be paused. The reason for the pause is to prevent invoicing overflow, that is, a situation where you are forced to pay for SMS you never intended to send in the first place.
You can resume the campaign manually. You may also set up an alert to warn you when your campaign gets paused using the Alert center.
Go to ADMIN > Alerts and create a "New alert."
In the "Rules" tab, select the category "Campaign" and the event "SMS campaign paused" like in the image below.
Now, add yourself and other users who need to receive this alert in the "Users" tab on the left. Use the "External recipients" tab to add more email addresses to be alerted.
Click "Save" when ready.
Remember!! Sending SMS from the alert center counts against your universe's balance. If you run out of SMS credits, the users you added in the "Users" tab will still receive alerts but only as email.