Why are pictures not displaying?
When receiving an email and reading it, you may encounter an issue with the display of your picture. Instead of the image itself, a blank square appears.
This problem is a known issue already: the content is broken, which causes the skipped display of your picture leaving the space blank instead. See below an example:
After deep investigating, we found out that the issue is related to the "Apple Mail" application used whether you're on IPhone or Mac.
Therefore, there is no fix at the moment but only a workaround doable: the impacted users should use another email application.
Why is the email preview not working with Outlook?
The email preview can be different according to the emailing application used to read the email. For instance, some applications display the content as email preview while others may display the code instead.
Outlook displays the source code in the email as first email preview.
Sometimes the preview can display also the spy pixel code integrated by Splio. In this case, the outcome is a less optimal user experience, despite the fact that most critical elements are hidden.
A workaround can be found changing the spy pixel position and placing it further down the content by inserting this variable in your message:
Why is the email displaying white lines?
After uploading your design, the display can be broken showing white lines across the structure as shown below:
The bad rendering, which leads to an annoying visualization, comes from the source code itself, when the images skip some recommended guidelines to enable the correct rendering:
Can a broken link be edited after the campaign's launch?
Broken links cannot be edited after the campaign has been launched in the Splio platform. In any case it is not very effective, as there is no way to repair a broken link once a contact has received it because the message has been loaded in the *ISP's server already.
The recommended one option would be sending again the correct design in a new action to rectify the wrong message.
* ISPs - Hotmail, Gmail, Orange, ...