Can we add a personalized separator? No, it is not possible.
Can we group several rows together? Not for now, but we can put several blocks in the same row, like this:
Can we duplicate a block with a store loop? Yes, you can duplicate any row or block.
Can we save rows to re-use them as templates? The possibility to save rows and use them again in other designs is available. Simply select the row and hit save. Your saved rows will then be available for future designs.
When you create an email template with the Message Builder, and then you create a copy, you can’t modify the HTML code of this template with the regular HTML editor? You can modify it only with the Message Builder ? Correct.
Are there specific rows to create the email’s footer? No, all rows can be used anywhere inside the email design.
Can we put a block on top of another one? No, it is not possible. However, you can insert a background image in any row.
What is the best practice when it comes to the number of rows? We recommend that you insert as few rows as possible, which means that if your email is one column then you can use the same row for all of your content. You should only insert different rows if you need different columns such as shown in the example below. The fewer rows you have and the lighter your HTML code will be.
Can we add vertical separators between several columns of a row? There is a workaround to create vertical separators.
In the options of the row, you can set up borders for the columns. Selecting the right narrow border is equivalent to having a vertical separator.
I have the impression that the edition window is very small. How can I have a global view of the email when editing it? We advise using a desktop screen to create your emails, it is easier this way. We also have a « full screen » mode now available.
Can we use this interface on a tablet device? Yes, the Splio platform is responsive. But you should use the bigger screen available, especially for designs.
Buttons / CTAs
Can we change the shape of the CTA? Yes, with the « border radius option », when you have selected the CTA.
Is the whole CTA clickable? Yes.
Can we make a full row clickable? No, but you can insert links behind images, CTAs, and in text blocks.
Can I have a CTA for each image? I have 3 columns with three images. Yes, you need to drag and drop a 3 column row and then insert a CTA within each of the columns under its corresponding image.
Can we have a button in front of an image with a CTA? Yes, in the rows settings, you can add a background image, and then add any content block (CTA, text…).
Can we export the HTML code and the images for external purposes? For this, you can use the mirror link. You just need to click on it and then right-click on the page to display the code.
Can we export the email in PDF or PNG formats? Not for now. The best is to send yourself a test, then export it in PDF from your email provider.
Which images formats are accepted in the Message Builder? PNG, JPEG, GIF, but not TIFF.
Can we make the background image clickable? No, due to a technical limitation.
Can we access the images from the library outside of the Message Builder? No, due to a technical limitation.
Does the Message Builder compress the images? Yes, the Message Builder compresses images to adapt them to the email.
Can we store images on our own FTP and then insert them with the link? This option is not available in the Message Builder, but it is in the HTML editor.
If I have two images in a row, will there be a margin between them? You can set this up with the padding option, which is the last setting in the right panel, when the image is selected.
Do you have a recommendation for the total weight of the images? The total weight of the email should never be more than 100 ko. The lighter the email is, the best the images will be displayed on smartphones, especially if they have a bad connection. If your email is heavier than 100ko, it will most likely break on gmail and other email service providers.
How can I add the name of the product below the image? You should add a text block directly below the image, and use personalization to add the name (product loop), or you can write the name yourselves. Please ensure that you add the text block within the same row to ensure that the mobile display will be correct. If you insert the blocks in a separate row, the Message Builder will consider that the content is not related and will not display them together.
Or on the image? For this, you need to select the image, then go on the right on the effects panel. Here you can add filters, shapes, borders, text...
How can I display product images in a loop? You can use an image block or an HTML block to display images from a product loop. The advantage of using an HTML block will be that you will be able to fix the size of your image. Both options will work. Below you can see the example using an image block:
Can we add effects when recipients hover over the email? No, it is not possible.
Can we paste charts from a Word document to a text block? No.
Can we load our fonts in Splio? No, only the safe web fonts are available.
Can we use HTML code which has been done by our web designer? Yes, using the HTML block option. But the Message Builder will format the code.
How can we change the
title tag? You can do it only in the HTML code, and not in the Message Builder.
Can we use Email On Acid with emails created with the Message Builder? Yes.
After saving the design, can we send a test, and then do modifications? Yes.
Creating a design with this tool, are the good HTML practices applied? Is deliverability optimal? Yes, good practices are followed, but to be 100% optimal, nothing can replace HTML coded by a specialist.
For the link of the Youtube video, when we click on the image we are redirected to Youtube, or can we read the video in the newsletter? You are redirected to Youtube, and you can't read the video in the email.
For the link to the Youtube video, once we have click on the thumbnail are we redirected to the Youtube video and therefore leave the newsletter or can we read it directly in the newsletter? You will be redirected to Youtube, and it is not possible to read the video in the email directly.
Are the mirror link and the unsubscription link added automatically? No, you have to add them with the «special links» button in text blocks. We recommend putting a mirror link, and the unsubscription is mandatory.
Can we add some hidden text so it appears in the preview of the email, but not in the newsletter itself? This text is the pre-header. Yes, the only way to insert a pre-header is by inserting an HTML block and some text in the block (0 or 1 pixel size). You can use the following example code:
<div style="display: none; max-height: 0px; overflow: hidden;">
make the most of this offer today
<!-- Insert hack after hidden preview text -->
<div style="display: none; max-height: 0px; overflow: hidden;">
‌ ‌ ‌ ‌ ‌ ‌&
If my browser shuts down before I save my email, do I lose all my edits? Yes, and we advise using a safe connection and saving your design from time to time.
Note that you can undo and redo actions if necessary with the timeline button at the bottom left corner of the screen.
Are you updating the platform as email providers are being updated? Yes, our editor is updated regularly according to the changes of the ecosystem, apart from some minor evolution.
Can I include a bar code in my email? You can integrate a barcode generator directly inside the Message Builder. Our barcode is ean13 type and dynamic, meaning a different 13-character barcode will be displayed per customer. If you need more information on this feature, do not hesitate to contact us.
Is it possible to use the "link category" in Message Builder? Yes! you can view our dedicated article here.