It is possible to pause, then cancel a scheduled campaign to avoid a send-out in case of mistakes in the setup, a typo in the design, or if the landing page is unreachable for instance.
To do so, go to the campaigns list in Scenario > Campaigns.
How can I pause/cancel a campaign?
On the line relating to your campaign, you will find on the right-hand side a scrolling menu, allowing you to Pause the action (1) of the campaign. You can then reactivate the campaign by clicking on Resume action (2). To cancel it permanently, you will click on Cancel action (3). Finally, Archive (4) allows you to send it to the Scenario > Archived Campaigns view.
Even after you click the "Pause" button, you can see that more emails are still being delivered. There are several reasons for that.
Why are some emails still being delivered after pausing?
- Jobs already running will finish their batch before honoring the "Pause" request. So a few thousand emails can still be submitted to the PMTA (Power Mail Transfer Agent) for further delivery.
- Emails already submitted to, and queued in, the PMTA are not paused, they will be sent to the MailBox Providers.
- The "Pause" button only pauses the submission from your campaign's data to the PMTA.
- Submission to the PMTA is very fast (from a few seconds to a few minutes). In small campaigns, you'll barely have time to hit the "Pause" button, unless you set a maximum submission speed.
- Some emails might have been already delivered (or bounced), but not yet displayed in the campaign's statistics. Those statistics will be updated when reactions (delivery, opens, clicks ...) are processed.