Customers who want to set a custom workflow can gather their data connecting their own FTP server. FTP servers are accessible through two protocols (SFTP or FTPS), parameters are described below.
Connection via SFTP
- host: sftp.splio.com
- port: 22
- protocol: SFTP
Connection via FTPS
- host: ftps.splio.com
- port: 21
- protocol: explicit FTP with TLS encryption
In both cases, the login is the universe name and the password has been shared with the initial requester during the FTP server delivery.
For security reasons, these credentials are shared directly to the requester using a secure file sharing tool and credentials are not saved by Splio.
In case of loss, credentials can not be recovered but new credentials can be generated to recover the access.
You can contact the support team to request a new password.
By default, read and edit rights are granted in the root directory of FTP servers but permissions are limited to some sub-directories created by some system processes.
This limitation must be anticipated in the workflow, for example changing the process behaviour in order to download data and work with it locally instead.
All accesses are granted to sub-directories created by users in read or edit rights.